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Withdrawal Policy

Withdrawal Policy

This Withdrawal Policy governs the processing of withdrawal requests submitted by Customers of the 007.Casino platform.

By using the Website, the Customer acknowledges that they have read, understood, and agreed to the terms of this Withdrawal Policy.

1. General Provisions

1.1. Customers may withdraw real-money funds available in their gaming account in accordance with this Withdrawal Policy, the Terms and Conditions, and the KYC Policy.

1.2. Only real-money funds are eligible for withdrawal. Bonus funds and winnings derived from bonuses may only be withdrawn after all applicable wagering requirements specified in the relevant bonus terms have been fully satisfied.

1.3. The Company reserves the right to suspend or refuse the processing of any withdrawal request until all required identity, security, and AML/CFT checks have been successfully completed.

2. Withdrawal Requests

2.1. Withdrawal requests must be submitted through the Customer's personal account using one of the withdrawal methods available on the Website.

2.2. The Company may establish minimum and maximum withdrawal limits depending on the selected payment method, applicable legal requirements, or the Company's internal policies.

2.3. Customers are responsible for providing accurate payment details. The Company shall not be liable for delays, failed payments, or losses resulting from incorrect payment information provided by the Customer.

3. Identity Verification

3.1. Before processing a withdrawal request, the Company may require the Customer to complete identity verification in accordance with the KYC Policy.

3.2. Until the verification process has been successfully completed, the withdrawal request may remain pending.

3.3. The Company reserves the right to request additional documentation or conduct a repeat verification where necessary to comply with AML/CFT requirements.

4. Deposits First Principle

4.1. In order to comply with AML/CFT regulations and payment provider requirements, the Company may first return the total amount of previous deposits to the same payment method originally used by the Customer.

4.2. Funds exceeding the total amount of deposited funds (net winnings) may be paid using the same or another approved payment method after all required verification procedures have been successfully completed.

5. Withdrawal Methods

5.1. Wherever technically possible, withdrawals will be processed using the same payment method and payment instrument used to make the original deposit.

5.2. If the original payment method is unavailable or cannot be used for technical or legal reasons, the Company may approve an alternative withdrawal method after completing all required verification procedures.

5.3. The Company will not process withdrawals to payment methods or financial instruments belonging to third parties.

6. Processing Time

6.1. Withdrawal requests are processed in the order in which they are received.

6.2. Once approved, withdrawals are generally processed within 3–5 business days.

6.3. The actual time required for funds to reach the Customer depends on the relevant bank, payment provider, or blockchain network and is beyond the Company's reasonable control.

7. Cryptocurrency Withdrawals

7.1. Customers are solely responsible for providing the correct cryptocurrency wallet address when requesting a cryptocurrency withdrawal.

7.2. The Company shall not be liable for any loss of funds resulting from:

  • an incorrect wallet address provided by the Customer;
  • the selection of an unsupported blockchain network;
  • technical failures, delays, or other operational issues relating to blockchain networks.

7.3. Blockchain network fees are determined by the relevant blockchain network and may be deducted from the transferred amount.

8. Withdrawal Restrictions

8.1. The Company reserves the right to refuse or temporarily suspend a withdrawal request if:

  • the Customer has not successfully completed the KYC verification process;
  • there are reasonable grounds to suspect fraud;
  • multiple account registration has been detected;
  • violations of AML/CFT requirements have been identified;
  • bonus abuse has been detected;
  • the account is subject to an internal investigation;
  • any other violation of the Terms and Conditions has been identified.

8.2. The Company may request additional documentation before approving any withdrawal request.

9. Fees

9.1. The Company reserves the right to charge withdrawal fees where permitted by the rules of the relevant payment method or payment provider.

9.2. Any fees charged by banks, payment providers, cryptocurrency networks, or other financial intermediaries are outside the Company's control and remain the responsibility of the Customer where applicable.

10. Cancellation of Withdrawal Requests

10.1. Customers may cancel a withdrawal request only before the Company has started processing it.

10.2. Once a withdrawal has been approved or transferred to the payment provider, the request can no longer be cancelled.

11. Account Security

11.1. If the Company has reasonable grounds to believe that an account has been accessed by an unauthorized third party, the processing of any withdrawal request may be suspended until the account ownership has been successfully verified.

11.2. Customers are responsible for immediately notifying the Company of any suspected unauthorized access to their account.

12. Final Provisions

12.1. This Withdrawal Policy forms an integral part of the 007.Casino Terms and Conditions.

12.2. By using the 007.Casino platform, the Customer confirms that they have read, understood, and accepted this Withdrawal Policy.

12.3. The Company reserves the right to amend this Withdrawal Policy at any time to comply with applicable laws, licensing requirements, AML/CFT regulations, payment provider requirements, or internal operational procedures. The latest version of this Withdrawal Policy will always be published on the official 007.Casino website.

 

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