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Refund Policy

Refund Policy

This Refund Policy governs the procedure for requesting and processing refunds of funds deposited by Customers on the 007.Casino platform. By using the Website, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.

1. General Provisions

1.1. Funds deposited into a gaming account are not eligible for a refund once they have been used to participate in games, bets, or any other gaming activities.

1.2. Funds that have not been used for gameplay may be eligible for a refund in accordance with this Refund Policy.

1.3. The Company reserves the right to reject any refund request where there are reasonable grounds to believe that the request is related to fraud, bonus abuse, a breach of the Terms and Conditions, or an attempt to circumvent the Company's internal policies.

2. Refund Request Timeframes

2.1. A refund request may be submitted:

  • within 24 hours of making a deposit for a standard deposit cancellation or refund of unused funds;
  • within 10 calendar days of the transaction if the Customer believes that their account or payment method has been used without authorization by a third party or by a minor.

2.2. Refund requests must be submitted to Customer Support via one of the following channels:

2.3. The refund request must include:

  • the transaction number or identifier (if available);
  • the transaction date;
  • the deposited amount;
  • the payment method used;
  • the reason for the refund request.

2.4. The Company will normally acknowledge receipt of the request within 24 hours and provide a decision within 5 business days, unless additional time is required for verification.

3. Identity Verification

3.1. Before processing any refund request, the Company may require the Customer to complete identity verification in accordance with the KYC Policy.

3.2. Processing of the refund request may be suspended until the identity verification procedure has been successfully completed.

3.3. Failure to provide the requested documents within the timeframe specified in the KYC Policy may result in the rejection of the refund request.

3.4. If the verification process reveals evidence of fraud, false information, bonus abuse, violations of AML requirements, or any other breach of the Terms and Conditions, the Company reserves the right to reject the refund request, temporarily suspend access to the account, or permanently close the account.

4. Refund Method and Processing Time

4.1. Approved refunds will, where technically possible, be made using the same payment method and to the same payment instrument that was used for the original deposit.

4.2. If a refund to the original payment method is not technically possible or is restricted by the payment provider, the Company may agree with the Customer on an alternative refund method after all required verification procedures have been successfully completed.

4.3. Approved refunds are generally processed within 3–5 business days from the date of approval. The actual time required for the funds to reach the Customer depends on the relevant bank, payment provider, or blockchain network.

4.4. Any fees charged by banks, payment providers, cryptocurrency networks, or other financial intermediaries are beyond the Company's control and may be deducted in accordance with the policies of the relevant provider.

5. Bonus Funds

5.1. Bonus funds and any winnings generated from bonuses are non-refundable until all applicable wagering requirements set out in the Terms and Conditions have been fully satisfied.

5.2. If a bonus is cancelled, forfeited, or the gaming account is closed before the wagering requirements have been fulfilled, all related bonus funds and bonus winnings will be forfeited.

6. Cryptocurrency Refunds

6.1. Refunds of deposits made using cryptocurrencies are subject to the operational rules and technical characteristics of the relevant blockchain network.

6.2. Wherever possible, cryptocurrency refunds will be sent to the same cryptocurrency wallet from which the original deposit was made. In exceptional circumstances, the Company may approve an alternative wallet address after the Customer has successfully completed identity verification and all applicable AML/KYC procedures.

6.3. The Company shall not be liable for any losses resulting from an incorrect wallet address provided by the Customer or from delays, failures, or other circumstances arising from the operation of blockchain networks beyond the Company's reasonable control.

7. Final Provisions

7.1. This Refund Policy forms an integral part of the 007.Casino Terms and Conditions.

7.2. By using the 007.Casino platform, the Customer confirms that they have read, understood, and accepted the terms of this Refund Policy.

7.3. The Company reserves the right to amend this Refund Policy at any time in order to comply with applicable laws, licensing requirements, anti-fraud measures, or operational needs. The most recent version of this Policy will always be published on the official 007.Casino website.

 

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