Privacy policy
1. Intro
This Privacy Policy applies to all websites we own and operate and all services we provide, including our online and mobile services and products. For the purposes of this Policy, we will refer to them as our “Websites” and “Services.”
When we say “Personal Data,” we mean identifiable information about you, such as your name, email, address, telephone number, payment account details, payment information, support queries, betting history, chat comments, and so on. If you cannot be identified (for example, when Personal Data has been aggregated and anonymized), this Policy does not apply.
We may need to update this Policy from time to time. Where a change is significant, we will ensure you are informed—typically by posting a notification on the Websites or sending you an email.
2. What Data We Collect and How We Do That
When you visit our Websites or use our Services, we collect and process your Personal Data. The ways we collect it can be broadly categorized as follows:
Information you provide to us directly
When you visit or use certain parts of our Websites and/or Services, we may ask you to provide Personal Data. For example, we request your contact information or specific documents during registration, verification, anti-money laundering procedures, anti-fraud checks, or when you contact us with questions or request support.
Information we collect automatically
We collect some information about you automatically when you visit our Websites or use our Services, such as your IP address, operating system, device type and settings, browser type and settings, crash reports, system activity, and the date, time, and referrer URL of your request. This information helps us understand how you use our Websites and Services, enabling us to provide the best possible experience. For instance, browser information allows us to determine your preferred language.
Some of this information is collected using cookies, similar tracking technologies, and third-party tools like Google Analytics.
We also collect details of the transactions you carry out with us and your account activity.
Information we get from third parties
Occasionally, we may collect Personal Data about you from other sources, such as publicly available materials or trusted third parties like our payment providers. We use this information to supplement the Personal Data we hold, improving our Services, personalizing your experience, and validating the data you provide.
3. Legal Grounds to Process Personal Data
We only process Personal Data when we have a legal basis under applicable data protection laws. These legal bases include:
The performance of a contract
We may process your Personal Data when necessary to perform a contract, such as when you register on the Website and enter into agreements with us or when we facilitate transactions on the Websites.
A legal obligation
Various laws and regulations impose obligations on us, requiring us to process your Personal Data—for example, to comply with anti-money laundering legislation, responsible gaming regulations, and the conditions of our gambling license.
Legitimate interests
We, other companies in our group, or third parties may process your Personal Data for business or commercial reasons that constitute legitimate interests.
Your consent
In certain limited cases, we process your Personal Data based on your consent, such as for direct marketing purposes when required.
4. How We Use Personal Data
Use of your Personal Data (Legal Basis):
- To operate our Websites, ensure they and our Services function as intended, and deliver the Services you request (Performance of a contract, Legitimate interest)
- To determine your eligibility for certain Services, including age, geographic location, identity, or self-exclusion status checks, and to set up and manage your account (Performance of a contract, Legitimate interest)
- To fulfill legal duties, responsibilities, and obligations, comply with applicable laws, regulations, and gambling license conditions, and prevent illegal activities like money laundering and match-fixing (Legal obligation)
- To support you, including resolving technical, payment, or other issues related to the Websites or Services (Performance of a contract)
- To enhance our Websites and Services, test and develop new features, and perform technical analysis to optimize your user experience and provide efficient tools (Legitimate interest)
- To prevent, detect, and report crimes, protect you, other users, and us—e.g., by ensuring network security, mitigating risks, detecting fraud or malicious activity, and ensuring fair use of our Websites and Services per our agreements (Legal obligation, Legitimate interest, Performance of a contract)
- To analyze and aggregate data, produce anonymized statistics and reports for internal use or sharing with third parties (Legitimate interest)
- To facilitate, manage, and confirm financial transactions (Performance of a contract, Legitimate interest)
- To assess fraud risk and verify your credentials using third parties, such as financial institutions, identity verification agencies, and credit reference agencies (Legal obligation, Performance of a contract, Legitimate interest)
- To evaluate your gambling activity for responsible gaming purposes (Legal obligation, Legitimate interest, Performance of a contract)
- To monitor betting activity and manage our risk and odds (Legitimate interest, Performance of a contract)
- To exercise our rights outlined in agreements with you (Performance of a contract)
- To disclose information to companies in our group following a restructure or for internal administrative purposes (Legitimate interest)
- To manage our relationship and communicate with you, including operational updates (e.g., changes to Websites/Services, new features, bonuses, promotions, security updates, or assistance) and marketing communications (where consented) or legally required notices (Performance of a contract, Legitimate interest, Your consent)
5. How We Can Share Your Personal Data
We may need to share your Personal Data with third parties, including:
- Other companies in our group;
- Third-party service providers and partners assisting with Websites and Services (e.g., supporting delivery, functionality, or marketing);
- Regulators, law enforcement, government bodies, courts, fraud prevention agencies, licensing bodies, eSports self-governing bodies, or others when required by law or to establish/defend our legal rights (we’ll notify you where possible and appropriate);
- Affiliates or others who referred you to us;
- Other parties with your consent.
6. International Data Transfers
When we process and share data, it may be transferred to and processed in countries other than your own, where data protection laws may differ. We implement safeguards to protect your Personal Data in such cases.
For individuals in the European Economic Area (EEA), your data may be transferred outside the EEA. We ensure compliance by transferring data to countries with adequate protection mechanisms, such as the European Commission’s Standard Contractual Clauses in contracts with recipients.
7. Security
We are committed to protecting your Personal Data with appropriate technical and organizational measures, including:
- Data encryption: We use industry-standard TLS (Transport Layer Security) to encrypt data transmitted between you and us, protecting personal and financial information. Data is also encrypted when stored on our servers and during transfers between data centers for backup and replication.
- Limited access: Access to Personal Data is restricted to employees, contractors, and agents who need it for processing.
- Network protection: We employ firewalls, intrusion protection systems, and network segregation, configured and monitored per industry best practices, partnering with leading security vendors for global threat intelligence.
- Secure data centers: Our servers are in enterprise-grade facilities with 24/7 monitoring, on-site security, and regular audits. Geographically separated replicas minimize data loss risks.
- Security monitoring: Our team continuously monitors systems, logs, and alerts to manage threats.
8. Data Retention
Some data you can delete anytime, some is deleted automatically, and some we retain longer when necessary. When deleting data, we ensure it is securely removed or retained only in anonymized form.
Information retained until you remove it
You can correct or delete account-related data, such as:
- Editing your information,
- Deleting chat posts, or
- Deleting your account entirely.
We retain this data until your account is closed and for five years afterward to meet regulatory/legal obligations and defend against claims (where applicable) or after your last contact with us.
Information retained for extended periods for limited purposes
Business and legal needs may require retaining certain data longer, e.g., for responsible gaming after self-exclusion. Reasons include:
- Protecting against fraud, abuse, illegal activity, or unauthorized access (e.g., suspected fraud, match-fixing, or money laundering);
- Complying with tax, anti-money laundering, or financial regulations, accounting, or dispute resolution (e.g., deposits/payouts);
- Meeting legal, regulatory, or governmental requirements, or enforcing agreements;
- Ensuring service continuity;
- Retaining communication records (e.g., support queries or feedback).
We safeguard your data per applicable data protection laws, including [country] Data Protection Laws and international regulations like the General Data Protection Regulation (GDPR) 2016/679 (“Data Protection Laws”).
9. Your Rights
You have rights regarding your Personal Data:
- To know what Personal Data we hold about you;
- To correct inaccurate Personal Data;
- To access your Personal Data and request a machine-readable copy (e.g., for backup);
- To object to processing based on legitimate interests (we may continue if other lawful bases apply or our interests outweigh your rights);
- To request erasure (e.g., deleting your account) when: (1) it’s no longer needed, (2) you withdraw consent (if consent-based), (3) you object without overriding grounds, (4) it was unlawfully processed, or (5) erasure is legally required—though we may retain it for legal obligations, legitimate interests, or claims;
- To restrict processing in certain cases;
- To withdraw consent (where applicable), though other lawful bases may still apply;
- To object to direct marketing/profiling for marketing (opt out via unsubscribe links);
- To complain to your local data protection authority.
Not all rights are absolute. Exercise them via your account settings or by emailing 007casino.official@gmail.com. We may require identity verification before acting. If dissatisfied with our handling, contact us at 007casino.official@gmail.com; we’ll respond within a reasonable timeframe.
10. Use of Google Analytics
We use Google Analytics to track Website usage, collecting data like visit frequency, pages viewed, and prior sites visited. It captures your IP address on the visit date, not your name or other identifiers, and we don’t combine it with your Personal Data. A permanent cookie identifies you as a unique user on return visits, usable only by Google, subject to its Terms of Use and Privacy Policy. Disable cookies in your browser to opt out. Learn more at http://www.google.com/analytics/ and https://policies.google.com/technologies/cookies.
11. SSL Encryption
All critical correspondence between you and the Website is encrypted with Secure Socket Layer (SSL) technology using a 256-bit key.